The ArabPerfumes.com guarantee
We guarantee that you'll be satisfied with ArabPerfumes.com! This website (secured
eCommerce site) is run by a small and dedicated team who have spent a lot of time
creating the kind of company that we'd like to deal with if we were you. You have
our absolute commitment that you'll be satisfied with ArabPerfumes.com. If you're
not, let us know and we'll sort it out!
We guarantee to despatch your order when we say we will.
We guarantee to sort out any problem with your order. Just contact us if you have
any problems with an order from ArabPerfumes.com. We'll tell you exactly what steps
we're going to take to rectify the problem.
We guarantee that we won't pass your email details on to anyone else. All your details
are treated as strictly confidential. We're internet users, too, and we know how
annoying unsolicited email can be. We wouldn't risk annoying you by being the cause
If you order between Monday to Friday we'll despatch the order same day and you'll
receive within 3-7 working days depending on your shipping location.
ArabPerfumes.com is constantly updated to keep pace with changes in our stock but
demand is high and we occasionally run out of popular items. If we have run out
of stock and can't despatch your order the next working day, we'll email or phone
you with a revised despatch date. You can then either accept the revised delivery
date or cancel the order, as you wish. This means that these goods will normally
be despatched within 2-3 working days of ordering. If despatch is going to be longer
than 5 working days, we'll contact you with a revised date which you can either
accept or cancel the order, as you wish.
ArabPerfumes.com offers standard postage and packing for all orders. Minimum postage
and packing rates for the first 1 (one) kilogram are given below (additional kilogram
will be charged £0.50 extra accordingly):
UK only: £4.00
We do not sell goods on a sale or return basis. However, if the product has been
damaged in transit or is faulty, please contact us with in 2 days by e-mail or by
phone. We do exchange in some cases. The goods must be unused, unopened and
in the same condition as they were originally despatched from ArabPerfumes.com.
All documents delivered in or with the original shipment, such as packing
slips, advice notes etc, must be enclosed. You must contact us by phone to confirm which items are being returned. You will
be expected to pay for the return and re-delivery of the goods.
Please note, all kinds of Incense Oud products are not refundable by any means.
Please read our 'Terms and Conditions' for full details.